The Consumer Services Division investigates policyholder complaints and responds to inquiries from the public. Our goal is to answer insurance related questions promptly and to ensure fair and equitable resolution of disputes involving insurance transactions between insurers, agents, and policyholders. If you are a consumer with a complaint, click here to view the complaint process.

The Consumer Services Division also has a Managed Care Unit which works to resolve complex claims problems between health care providers and managed care insurers. This unit also conducts educational outreach programs and workshops to promote better awareness of appropriate claims filing and claims paying practices between these respective groups. If your practice or organization is interested in such a program or workshop, please contact us at (404) 656-2070 for details. If you are a provider with a complaint, click here to view the complaint process.

Our Consumer Services office hours are from 8:00 AM-7:00 PM.

For information on insurance companies in receivership, visit GRID (Global Receivership Insurance Database).

In accordance with state law, beginning January 1, 2012, the Office of Insurance and Safety Fire Commissioner will be changing its procedures regarding the verification of lawful presence of persons applying for all licenses, permits, registrations and certificates. Please click HERE for more information.